On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.
Helpful Resources
- File a complaint directly with CMS
- Submit feedback about your Medicare plan directly to Medicare.gov.
- Stop Medicare Fraud, Waste and Abuse
- Learn how to identify, prevent and report Medicare fraud, waste or abuse.
- Office for Civil Rights
- The OCR protects your health information privacy rights and right to nondiscrimination.
- The Office of the Medicare Ombudsman (OMO)
- The Medicare Beneficiary Ombudsman helps you with Medicare-related complaints, grievances, and information requests.
- Best Available Evidence (BAE)
- This is a CMS policy that allows for changes to cost-sharing for low-income beneficiaries when there is evidence that information from a beneficiary is not up-to-date or accurate.
- Krames Health Library
- The Krames Health Library provides access to articles and fact sheets on health topics. Search health topics, such as cold or flu symptoms, dementia, and diabetes.
- Krames/StayWell Library! We have added a new set of tools to help you. This site has added assessments for wellness and lifestyle improvements. View the new Krames/StayWell Library.
Note: The links on this page go to a website managed by a third party. Once you have left our website, you may be able to access portions of the company's website that are not related to your Wellcare By Allwell plan.
If you have questions please, contact Member Services.